Spencer Hart

Excellent! Spencer was knowledgeable, professional, polite, efficient and has great customer service skills. In fact, everyone I encountered at the dealership was top notch including Justin, and Kristen.

— Pamela A. , July 11, 2026

We were so impressed with Spenser and his ability to completely immerse himself in our need to replace our Lexus with the car right for our needs. There was a little bump, and an adjustment we made in switching from the very nice UX to the ideal NX. Spencer worked with us and my son Vince, who is immaculate in his attention to detail; Spencer met every concern with expertise, professionalism, grace and kindness. Thank you.

— Betty L. , July 8, 2026

Spencer is a real go getter; he answered all of our concerns clearly, with kindness and courtesy. He was invested with us and we came away feeling heard and understood. We needed to update our car and he made it happen. Thank you.

— Betty L. , June 29, 2026

Spencer is an absolutely top-notch client advisor. This was our first vehicle purchase from him. When we met for the first time I told him that my wife and I value relationships with people that we purchase vehicles from. We value those relationships much more than things that make up "the deal" like purchase price, vehicle features, etc. We might be old-fashioned in that way, but we've been around long enough to know it's the personal relationships that really matter. Having said that, Spencer earned that relationship trust right away. I know that I can call Spencer if I have any issues with the new purchase, and I will absolutely go back to Spencer for my next vehicle purchase needs. I would recommend Spencer to anybody. If you are looking for a client advisor / sales person that you can count on for being sincere, trustworthy, and just an overall great person, you need to contact Spencer Hart.

— Jeffery H. , June 30, 2026

Good knowledgeable with a low pressure approach. Would highly recommend Spencer.

— Denny P. , June 24, 2026

Great experience!

— Emily B. , June 22, 2026

I had a great experience working with Spencer at Serra Lexus of Lansing. From start to finish, he was professional, honest, and incredibly responsive. He answered all of my questions quickly and thoroughly, and I never felt pressured or misled throughout the process. One thing that really stood out was that Spencer took the time to make a detailed walk-around video of the vehicle and send it to me, which gave me a lot of confidence before making the trip. He also arranged to have the car shipped directly to my home over an hour away, making the entire purchase process extremely convenient. There were no hidden fees, no surprises, and no nonsense. Just straightforward, honest service. That level of customer care is hard to find these days. If you’re looking for a vehicle and want someone who genuinely takes care of their customers, I highly recommend asking for Spencer at Serra Lexus of Lansing.

— Anthony N. , June 23, 2026

Spencer was helpful, quick to respond, and made the buying process frictionless. Thank you, and we will be back!

— Michele W. , June 22, 2026

Working with Spencer was a great experience. He facilitated my purchase of the exact car that I wanted. I never felt pressure to purchase something I didn’t want. The transaction was quick and enjoyable!

— Vivian F. , June 1, 2026

Spencer was so professional and very efficient in showing us exactly the cars we were looking for in our price range. I recommend him for anyone else who’s looking to buy a new vehicle and you’re guaranteed to get excellent service.

— Enrique V. , May 17, 2026